State Farm® Insurance Agent Korina Hernandez
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Bryce Brockett
June 20, 2025
5
out of
5
rating by Bryce Brockett
"Maritza Estrada helped me. She was great."
Brenda Espinoza
June 18, 2025
5
out of
5
rating by Brenda Espinoza
"Si quieren buscar aseguransa de carro y casa State Farm es el mejor ! Siempre que hablo las mayoría de veces me atiende Barbara ella siempre es muy amable y siempre tiene respuesta a mis preguntas Siempre queremos a gente a si que sea amable y nos ayude con nuestras aseguransa como ella:)"
Audirak De La Rosa
June 14, 2025
5
out of
5
rating by Audirak De La Rosa
"Mayra Ward, Provided one of the best customer services, she was extremely helpful when selecting the right home insurance. She took the time to go over the insurance policy without any hesitation. Service was above and beyond, Mayra was very friendly and she will make sure that you obtain the very best deal, she makes you feel welcome during the whole process. Keep up the good work!"
We responded:
"We appreciate the review! We always enjoy our time working with you. We look forward to even more years to come."
Tom Kircher
June 12, 2025
4
out of
5
rating by Tom Kircher
"I originally was very frustrated with lack of response from this office. but I finally was contacted by them and very pleased with the conversation that took place."
We responded:
"Thank you for sharing your feedback. We sincerely apologize for the difficulties you experienced in trying to reach our office. We understand how important prompt communication is, and we regret that we did not meet your expectations. Please know that we take your concerns seriously and are committed to improving our service. I will personally ensure that your feedback is addressed with our team to prevent this from happening in the future. I believe Michaela has reached out regarding your concerns and was able to assist you with your claim. We appreciate your patience during this process and are committed to improving our service to ensure a better experience for all our clients. If you have any further questions or need additional assistance, please feel free to reach out. We value your business and hope to provide you with the service you deserve moving forward. Thank you again for your feedback."
Margarita Collazo
June 10, 2025
5
out of
5
rating by Margarita Collazo
"This experience has been truly a gift and a pleasure to be a part of. If I were to service myself, these professionals did it like I would have done it. My family is supper excited! Thank you Myra"
We responded:
"Thank you so much for your wonderful feedback! We are thrilled to hear that your experience with our team has been a gift and a pleasure. It’s our goal to provide the highest level of service, and we're delighted that our professionals met your expectations. We truly appreciate your kind words about Myra and the excitement you and your family are feeling. If there's anything more we can do for you in the future, please don't hesitate to reach out. Thank you again for your support!"
Samikshya Kc
June 6, 2025
1
out of
5
rating by Samikshya Kc
"I had an accident and filed a claim with State Farm, but the experience has been extremely disappointing. It’s been a long time, and I still haven’t received any real updates. I’ve been calling every day, but the response is always the same — no progress, no estimate, and no clear answers. I was told my car would be declared a total loss, but no formal estimate or follow-up has been provided. The claim handler, Ori, is never available when I call, and the automated system just says he’s not in the office. As a student without a vehicle, this delay has made it extremely hard for me to get to class and manage my day-to-day life. The lack of communication and urgency from State Farm has been incredibly frustrating. If I could give zero stars, I would."
We responded:
"Dear Samikshya, Thank you for sharing your experience with us. I’m truly sorry to hear about the challenges you've faced during this process. It’s completely understandable that this situation has been frustrating, especially as a student who relies on your vehicle. While I couldn't locate your policy in our system, I want to assure you that if you are a customer with our office, we genuinely care about your situation and want to make sure you receive the support you need. We can even help you find out who your State Farm Agent is, regardless of whether it's with our office. Please reach out to our customer service team directly at 972-423-7667 or michaela@korinahernandez.com, and they will be able to assist you further. Thank you for your patience, and again, I apologize for the difficulties you've encountered. Your feedback is valuable to us, and we are here to help."
Cristina Tule
May 21, 2025
5
out of
5
rating by Cristina Tule
"Best experience ever dealing with insurance especially Barbara, evreytime we call or need anything she is available"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Barbara has been there for you every step of the way. 🌟 She truly is a rockstar when it comes to providing support! We're dedicated to making your insurance experience as smooth as possible, and it sounds like Barbara is doing just that! Don’t hesitate to reach out anytime – we’re here for you! 😊🎉"
Gulnoza Tukhtasinova
May 20, 2025
5
out of
5
rating by Gulnoza Tukhtasinova
"A wonderful experience I had with Barbara Maltos.She is incredibly helpful and explained everything thoroughly.She went above and beyond to answer all my questions.Thank you!"
We responded:
"Thank you for your lovely review! We're so glad to hear that Barbara provided you with such thorough and helpful service. 🌼 She truly goes above and beyond for our customers, and it's fantastic to know she made your experience wonderful! If you have any more questions or need assistance, you know where to find us! Thanks again for choosing us! 🎉😊"
Andrew Chavez
May 20, 2025
5
out of
5
rating by Andrew Chavez
"Barbara took care of my issue quickly and was extremely helpful"
We responded:
"Thank you for the great feedback! We're so happy to hear that Barbara was able to resolve your issue quickly and with such helpfulness. 🌟 She's a true gem on our team! "
Jennifer Lopez
May 9, 2025
5
out of
5
rating by Jennifer Lopez
"Helpful people. Mayra helped me in getting insurance and more information about life insurance."
We responded:
"Thank you for your kind words! We're thrilled to hear that Mayra was able to assist you with getting insurance and providing valuable information about life insurance. 🌟 Our team is dedicated to helping you navigate your options, and it sounds like Mayra did a fantastic job! We appreciate your feedback and hope to hear from you again! "
Stephen Gyasi
May 7, 2025
5
out of
5
rating by Stephen Gyasi
"Just left the phone with Barbara Maltos and I am so pleased with her service. Kind, respectful and got my request done with urgency. Keep it up 💯"
We responded:
"Thank you for the fantastic feedback! We're thrilled to hear that Barbara provided you with such kind and respectful service while handling your request with urgency. 💯 She truly embodies what we strive for! We appreciate your support and will definitely keep up the great work. 🎉😊"
Phil Brown
May 5, 2025
5
out of
5
rating by Phil Brown
"Of course State Farm came through again. This time I was with Brianna Gonzales. She is a life/Health insurance rep. When I tell you her customer service was a 10 star!! She thoroughly took her time with helping me understand everything. Hospitality coming into the office was also Flawless. Would like to thank Korina Hernandez again for having such an amazing staff/ office. Once again, thank you soooo much Brianna, you are the best! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️!!!!!"
We responded:
"Wow, thank you for the glowing review! 🌟 We're absolutely thrilled to hear that Brianna provided you with 10-star customer service and took the time to help you understand everything. It's fantastic to know that you felt welcomed in our office – we believe hospitality is key! Your appreciation means so much to us, and we can’t wait to serve you again. Thank you for being part of the State Farm family! 🎉😊"
peter evseev
April 17, 2025
5
out of
5
rating by peter evseev
"Thank you so much for fast and easy transaction. Great Customer Service! Always a pleasure working with you!!!"
We responded:
"Thank you for your fantastic feedback! We're thrilled to hear that you had a fast and easy transaction. Providing great customer service is our top priority, and it’s always a pleasure working with you too! "
Jose Estrada
April 16, 2025
5
out of
5
rating by Jose Estrada
"Thank you to Maritza Estrada for being so helpful!"
We responded:
"Thank you for the shout-out! We’re so glad to hear that Maritza was able to assist you. She truly goes above and beyond for our clients!"
Rupinder Kaur
April 15, 2025
5
out of
5
rating by Rupinder Kaur
"It was a great customer experience with Barbara. She is very helpful all the time to discuss with her, plans for insurances .We are whole family with this company since long time back.Thank you Barbara for your help."
We responded:
"Thank you for sharing your experience! We're thrilled to hear that Barbara has been a consistent source of help for you and your family. It’s wonderful to have clients like you who have been with us for so long. We value your trust and support! "
I.P. Esqueda
April 14, 2025
5
out of
5
rating by I.P. Esqueda
"I had an outstanding experience with Barbara at State Farm. She resolved an issue I had with a previous agency in just minutes, demonstrating both efficiency and expertise. What stood out most was the time she took to thoroughly answer all my questions—I never felt rushed, and she ensured I fully understood everything. Exceptional service like this deserves recognition!"
We responded:
"Thank you so much for your wonderful feedback! We're thrilled to hear that Barbara was able to resolve your issue quickly and efficiently. It's great to know that she took the time to ensure you felt comfortable and informed. Exceptional service is what we strive for, and we appreciate you recognizing her efforts. "
Jonathan
April 11, 2025
2
out of
5
rating by Jonathan
"I'm not a fan of state farm...Many years ago, I used to finance my car with State Farm Bank and had paid it off. Later to find out that State Farm sold my information. I kept getting a call from a suspicious debt collector asking for the last payment of my vehicle. I called State Farm bank and since that department had been closed, I couldn't get any response or information from State Farm. It was discouraging.. Couple of Years prior to that an Agent left me a voicemail saying we need to talk about my Policy and that its urgent. When I called, the agent told me it can only be talked about in person. When I arrived to the office the agent was to trying to sell me life insurance. Who does that?? are you kidding me? You realize that time is precious, right? Finally, I had filed a claim on my vehicles policy but state farm claims had filed the claim on my motorcycle instead and I could not get a hold of my adjuster even though I left voicemails asking them to call me back to resolve. A few months later my local Agent Barbara was able to take initiative and get things resolved on my behalf. She had also followed up with me to make sure it was taken care of and speaking with her is a pleasure. It's honestly been the only positive experience that I can remember aside from when I first started with State Farm."
We responded:
"Thank you for sharing your experience, and I truly appreciate your honesty. I’m sorry to hear about the challenges you've faced in the past; it sounds incredibly frustrating. It’s important for us to learn from feedback like yours to improve our service. We’re glad to hear that Barbara was able to step in and resolve your issues—she's definitely dedicated to her clients! Your time is valuable, and we want to ensure that your future experiences with us are positive. If there’s anything more we can do to assist you, please feel free to reach out. Thank you for giving us the opportunity to make things right!"
W B
April 8, 2025
5
out of
5
rating by W B
"Thanks Pamela."
We responded:
"Pamela appreciates your kind words! 😊 She’s always here to help and make your experience as enjoyable as possible. Have a fantastic day! 🌟"
Kathy McNeil
April 4, 2025
5
out of
5
rating by Kathy McNeil
"I have always had excellent service from Korina Hernandez's State Farm Office. All the staff that I have worked with have been courteous, friendly and helpful. I recently worked with Barbara Maltos on updating my homeowner's policy. She worked around my crazy travel schedule, patiently answered all my questions, and helped me make the adjustments I wanted to make. I also have not had the enormous price increases I have heard stories of others getting. Yes the premiums have gone up, but within reason considering the current economic climate. Earlier this year I had a cracked windshield and the gentleman I talked to was also great. He recommended an excellently rated repair shop and not only did they come our quickly to fix it, they also took care of all the paperwork."
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that you've consistently received excellent service from our office. It’s great to know that Barbara was able to work around your busy travel schedule and answer all your questions patiently. We believe that outstanding customer service is all about making your experience as smooth as possible, and it sounds like Barbara nailed it! We’re also happy to hear that your premiums have been manageable, especially given the current economic climate. Our goal is to provide you with quality coverage at a fair price. And we’re glad we could assist you with your cracked windshield! It’s always our aim to make the claims process as easy as possible for our clients. Thank you for being a valued part of our State Farm family! 🥳"
Abbas Fares
March 21, 2025
5
out of
5
rating by Abbas Fares
"I went to State Farm, Korina was so friendly and helpful. I really recommend her for her kindness!!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Korina provided you with friendly and helpful service. Your recommendation means a lot to us, and we look forward to assisting you again in the future!"
Fredrick Landrum
March 21, 2025
5
out of
5
rating by Fredrick Landrum
"Did a great job of helping me understand what comes with the policy I got."
We responded:
"Thank you for your feedback! We're glad to hear that you found our team helpful in understanding your policy. It's important to us that our clients feel informed and confident in their choices. If you have any more questions or need assistance in the future, don't hesitate to reach out!"
eider araujo
March 19, 2025
5
out of
5
rating by eider araujo
"Muchas gracias Stephanie Vasquez por ayudarme con mi seguro de auto , y muy buena atencion"
We responded:
"Muchas gracias por tu comentario! Nos alegra saber que Stephanie te brindó una excelente atención y te ayudó con tu seguro de auto. Apreciamos tu apoyo y estamos aquí para ayudarte en lo que necesites en el futuro. :)"
Ash K
March 18, 2025
5
out of
5
rating by Ash K
"Barbara was AWESOME .. she took the time to do all I needed in such a short notice and was late in the day too!!"
We responded:
"Thank you for sharing your experience! We're thrilled to hear that Barbara provided you with such exceptional service, especially on short notice. We appreciate your recognition of her hard work and dedication. We’re here to help whenever you need assistance again!"
Jennifer Kelley
March 12, 2025
5
out of
5
rating by Jennifer Kelley
"Barbara Maltos was quick to respond and pull together a renters policy for me. Thank you!"
We responded:
"Thank you so much for your kind words! We're really glad to hear that Barbara was there for you and helped you quickly with your renters policy. It’s always our goal to make the process as smooth as possible. If you ever need anything else, don’t hesitate to reach out—we're here for you!"
Selena O
March 12, 2025
5
out of
5
rating by Selena O
"Barbara M. helped me get a good quote for my vehicle. I called different agents but she helped find the perfect coverage. Thank you! 😄"
We responded:
"Thanks for the great review! We're so happy to hear that Barbara M. helped you find the perfect coverage for your vehicle. She really knows how to make insurance feel less like a chore and more like a win! If you ever need anything else, don’t hesitate to reach out—no need to call the cavalry, we’ve got you covered! 😄"